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MobileHospitalityUX
Hotel mobile application
Chaîne hôtelière
A premium hotel chain wanted to offer a unique digital experience to its guests. We developed a concierge application to manage the entire stay.
React NativeNode.jsFirebaseStripe
The challenge
The hotel wanted to differentiate through customer experience while optimizing operational costs. Paper processes were slow and error-prone.
Our solution
iOS/Android mobile app with digital check-in, room service ordering, spa booking, chat with reception and personalized notifications.
Results
Check-in time divided by 4
+35% room service orders
NPS improved by 20 points
Reception costs reduced by 25%
"Our guests love the app. It has become a selling point for our chain."
Directeur Digital
Chaîne hôtelière